Product manager — clinical software
I build software that clinicians have to use whether they like it or not, which sets a fairly high bar for not wasting their time. Eight years across hospital systems and remote monitoring. My rule is that nothing ships until I have watched someone use it during an actual shift.
Toronto, Canada
Removed 41 fields from the inpatient note after auditing what was actually read downstream. Median completion time fell by 40% with no loss in chart completeness.
Moved eleven hospital integrations from bespoke HL7v2 feeds to a shared FHIR layer over fourteen months, one site at a time, with both paths live throughout.
Rebuilt cardiac alerting around risk tiers rather than thresholds. Notification volume dropped 71% and the acknowledgement rate went from 8% to 64%.
A shared on-call model between our triage nurses and partner clinics, designed in the room with both. Adopted by nine clinics and still running unchanged.
Every engineer and designer on the team does one overnight ward shift a year. Voluntary in the first year, unanimous by the second. Costs us four days and saves considerably more.
A single source of truth for patient consent across a regional lab network, replacing five spreadsheets and one filing cabinet that nobody had opened since 2011.
Discovery, roadmapping, prioritisation, pricing, stakeholder management
HL7v2, FHIR, clinical safety cases, HIPAA, PHIPA, care pathway design
SQL, cohort analysis, experiment design, Looker, dbt
Contextual research, service blueprinting, incident review, mentoring
Rosa is the first product manager I have worked with who deletes more than she adds. Our clinicians noticed before anyone told them anything had changed.
She came to nights for a week before she proposed anything. Nobody from a software company had ever done that, and it showed in what she came back with.
The alert rebuild was the cleanest spec I have been handed. It said what we were not doing, which is the part everyone else leaves out.
Thesis on alert fatigue in inpatient monitoring, which turned out to be the whole career.
Practised for two years before moving to the software side.